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We are a business process management company, delivering niche SaaS applications designed to help teams reduce costs and risk. Founded in 2009 in Melbourne Australia, our platform offers: Marketing, Board Portals, Governance Risk & Compliance and Knowledge Management solutions.
Best in class tech (Elixir), beautiful designed UX and 'follow the sun' support means our 400 customers rely on us everyday to help manage their digital assets, systems and processes. Our teams in Australia, the United States and Canada are committed to continuous innovation, the success of our customers and the security of their data. IntelligenceBank has offices in the US, Canada and Australia.
Head over to our "Life at IntelligenceBank" Instagram account if you want to learn more about our culture.
We're looking for a motivated, customer-oriented and fast thinking Customer Support/Success professional looking to take the next step in their career in SaaS software solutions.
You'll be helping our incredible clients throughout Australia (with a few in SE Asia and Europe), working to solve their queries and helping to get them back on track. This is a great role for anyone looking to develop their communication and technical skills.
As an IntelligenceBank Senior Customer Success Manager, you'll play a critical part in enabling our clients to unlock the potential of their platform and make their online work seamless. You'll own a portfolio of clients (the majority of them here in APAC) – driving adoption, managing renewals and looking for upsell opportunities where there's a business problem that can be solved with the IB product.
This diverse ‘MarTech expert’ role is a client-facing position that involves technical configurations, training, administration and liaising with sales and product teams.
Leveraging your product and domain expertise, you will work closely with prospective marketing clients to understand their business and technical needs and present compelling solutions that deliver unique business value.
As a Sales Development Representative (SDR) at IntelligenceBank, you will be creating and qualifying new sales opportunities for our sales team.
We’re looking for a driven individual who possesses a curious mind and who understands the rewards behind the challenges of outbound prospecting. Also, you'll be managing a critical part of our sales process by qualifying inbound MQL prospects and managing Inbound SQL’s that are assigned to you by VP of Sales.
This is a Software Customer and Sales Support role suited to someone with 4-6 years’ experience.
In the role, you will assist with managing the support channel, respond to client inquiries in a timely manner, troubleshoot technical and configuration questions about the software, resolve or escalate as required.