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We are a business process management company, delivering niche SaaS applications designed to help teams reduce costs and risk. Founded in 2009 in Melbourne Australia, our platform offers: Marketing, Board Portals, Governance Risk & Compliance and Knowledge Management solutions.
Best in class tech (Elixir), beautiful designed UX and 'follow the sun' support means our 400 customers rely on us everyday to help manage their digital assets, systems and processes. Our teams in Australia, the United States and Canada are committed to continuous innovation, the success of our customers and the security of their data. IntelligenceBank has offices in the US, Canada and Australia.
Irvine, CA, USA
We are now seeking a Junior Customer Success Manager to manage and respond to our Help Desk inquiries and maintain a portfolio of small to mid-sized clients, resolve client issues, and work with the technical team to ensure issues are escalated appropriately.
We are excited to announce a new role within our Customer Success team in APAC that will be instrumental in helping deliver new integration solutions to IntelligenceBank customers.
Reporting to the Delivery Director APAC this newly created role is intended to deliver integration solutions to connect IntelligenceBank platform by providing API and integration technical support and expertise to IntelligenceBank customers to connect their IntelligenceBank platform to the rest of their MarTech stack.
The Key Account Manager is responsible for managing a portfolio of clients to ensure renewal, growth and engagement - the single point of contact for these accounts for everything they need to be successful with IntelligenceBank.
This is a key role in our Account Management team and reports to the GM of Customer Success. We are currently back in the office 2-3 days per week and working remotely the other days.
We are excited to announce a new role within our Customer Success team in APAC that will be instrumental in supporting the continued growth of our customer portfolio.
Reporting to the GM of Customer Success, this role is perfect for an up and coming Customer Support/Success professional and recent IT graduates looking to take the next step in their career in SaaS software solutions.
We’re looking for a driven individual who possesses a curious mind and understands the rewards behind the challenges of outbound prospecting. Also, you'll be managing a critical part of our sales process by qualifying inbound Marketing Qualified and Sales Qualified leads that are assigned to you.