Given the considerable investment of time and money, your Digital Asset Management implementation experience and ongoing usage must be a success.  Our expert implementation consultants have worked with hundreds of clients, each with varying requirements.  Below is a helpful overview of frequently asked questions to help you get started with your project. 

Do I need a full-time person to manage the implementation and ongoing maintenance?
In the vast majority of cases, a full-time resource is not required.  Rather, what's more important is leverage existing staff who are willing to act as champions for the project and preparing your team for change.  Also, having a good understanding of your current or altered process flows, staff touch points and existing tools can help distribute responsibility.  Having more than one person who is responsible for the implementation of your software helps to ensure that the process is seamless as it builds in redundancy if someone is sick or leaves your business.

Can I customize the look and feel of my platform to represent my brand?
Yes! We have developed our platform with your brand in mind and is easy to customize. You can simply change the colors, logos, banners, icons and navigation flow within the system or we can create stylized interactive custom pages for you. Either way, you can be sure your platform will embody your brand. If you need help with design services, we can assist with that too.

How do I integrate with other systems?
Your Digital Asset Management platform doesn't have to be an island. Our robust API makes it easy to pull and push documents and data between your lntelligenceBank platform from other systems.  We also offer Custom URL's which reinforce your branding.  Last but not least, IntlligenceBank integrates with Active Directory and SAML so your users can use their network ID to access your platform.  Believe it or not, forgetting usernames and passwords is one of the biggest barriers to adoption, so having this enabled really assists with end-user adoption.  Integrating your new platform with your other software ensures that it is truly part of your business process.

How do I migrate fies?
Before you upload your files, you need to determine your folder and controlled vocabulary structure.  That is, the hierarchy of where your files will actually sit and which are the core words you want to use to 'keyword tag' files when you upload.  Once these two decisions are made, there are three ways to upload files to lntelligenceBank:

1. Basic Upload - From within the platform, you can upload one file at a time, or bulk upload files by dragging and dropping them from your desktop. With bulk uploading from the desktop, it's perfect for uploading a hundred files at a time.
2. Desktop Uploader - lntelligenceBank also provides a desktop uploader.  You can download our secure application to your desktop and drag and drop files into lntelligenceBank that way.
3. FTP Upload or Send us a Hard Drive - If you have over 500GB of data, and you are under pressure to upload the files into your platform within a limited time frame, we recommend either having lntelligenceBank set up a secure FTP connection so files are uploaded quickly in the back end.  Or, you can send us a hard drive of your files in the structure you would like to see them in lntelligenceBank and we can do the upload for you from our data centre.  If you find you need more data, you can purchase additional data storage at any time.

This is a very common question - you probably have mountains of files to migrate and are unsure which files to move.  Our advice is simple - draw a proverbial line in the sand.  If you have a couple thousand files with under 200GB (or less) - go ahead and upload everything.  If you have terabytes of files, think about what you actually use every day, and just upload those files. We can accommodate your data either way.

For more information on the optimal Digital Asset Management (DAM) software implementation - including the best way to launch to users, how to ensure the platform gets used, and data security - contact us today.