Key Account Support

Melbourne, Australia

Key Account Support

Based in Melbourne, Australia


IntelligenceBank is a global high-growth SaaS platform, transforming how marketing departments create, manage, approve and distribute creative content.   We are excited to announce a new role within our Customer Success team in APAC that will be instrumental in supporting the continued growth of our Key Account portfolio.

Working closely with the Customer Success and Key Account Directors, this role is perfect for a up and coming Customer Support/Success professional looking to take the next step in their career in SaaS software solutions.

Who we are

IntelligenceBank are an Australian software success story.  Headquartered in Southbank (just a 3 minute walk from Flinders St station), we’ve been solving problems for clients since 2009.  We’re now used by more than 400 companies in 55 countries around the world.  Companies like ANZ Bank, Jetstar, NAB, Bupa, Medibank, Cricket Australia and Australian Red Cross Blood Service use us every day.

We win awards for our Customer Success – we were recently voted #1 out of 129 DAM vendors as “easiest to do business with” on G2 Crowd.  That’s how awesome our Customer Success Team are.  We don’t do mediocre at IntelligenceBank, we have the best DAM product in the world and we are #IBproud about it.

What you’ll be doing

  • The customers you will be supporting will be large to enterprise organisations throughout Australia, (with a few in SE Asia and Europe), working mostly with the Marketing, Brand and Creative teams to transform their marketing operations
  • You are solutions orientated – we always strive to get to Yes! for our clients
  • Managing Helpdesk tickets from Key Account clients
  • Assisting Key Account Directors with change requests, troubleshooting and technical queries for client platforms
  • Assisting Key Account Directors with preparing account reporting and presentations for clients
  • Liaising with our Technical Services team to manage requirements such as Single Sign On, Custom URL, various Integrations and API’s
  • Be proactive in picking up the phone to help clients instead of ping-pong email trails
  • We don’t like break-ups at IB, so making sure customers are happy and stick with us is personal for you
  • You love working in a team and collaborating with team mates to solve problems for customers

What you bring to the table

  • At least 2 years’ experience in a client services, customer success or an account support role
  • A completed Degree in an IT, Business, Commerce-related discipline
  • A passion for helping people solve problems
  • A genuine desire to learn and grow your skills in a broad range of IT services and customer support
  • You challenge the status quo – there is always a better way
  • Near enough is not good enough – either it’s great work or it’s not done
  • You’re a chameleon and effortlessly change your style to suit each customer
  • You’re self-managed (micro management lovers need not apply), highly organized, and detail driven

You can write a well worded email, know how to use spell check and can speak in “human terms” – we don’t do tech speak unless we absolutely have to.

Other Desirable skills and experience

  • HTML and/or CSS programming skills
  • Proficiency in Microsoft Excel and Powerpoint
  • Proficiency in Adobe InDesign and/or Photoshop

What we stand for

We believe our people are our most important asset and cultural fit is a very important part of the hiring process. The following are the personal aspects we look for in each candidate.

  • Be a team player, and work well with others
  • Respect colleagues and clients
  • Contribute new ideas to benefit the overall business
  • Have positive attitude and “go the extra mile”
  • Always deliver on our promises to customers and each other.  Always.
  • Punctual and reliable
  • Always behave with integrity.
  • Work hard but have fun and a laugh along the way.

If this role sounds like you and you think you’re ready to join our award winning team, then apply now. Applications close Friday 28th February 2020. No agencies please.

Apply for this role

Our Digital Asset Management & Marketing Operations Software is trusted by the world's leading brands:

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About IntelligenceBank
The Leading Marketing Operations Platform

IntelligenceBank is the leading marketing operations software, helping content marketers seamlessly manage digital assets, creative content approvals and compliance, and creative project management.

Through integrating Digital Asset Management (DAM), BrandHub, workflows and approvals with calendars and kanban, IntelligenceBank gives you a way to easily manage marketing and creative projects from end to end, within the one system.

Our beautifully designed software is used by over 400 brands globally. We offer 24/7 support and have offices in Australia, the US and Canada.

See Why Our Clients Love Us

IntelligenceBank is the leading Digital Asset Management and Marketing Operations Software on G2 Crowd and Capterra. Our clients love the simple set up, ease of use, deep functionality, flexible integrations and 24/7 support.

The Best Digital Asset Management Software 2019