Junior SaaS Implementation Manager

Melbourne, Australia

Junior SaaS Implementation Manager

Based in Melbourne, Australia

About Us

A creative, energetic workplace with endless opportunity to learn, earn and grow, IntelligenceBank is one of Australia’s fastest growing SaaS providers with exceptional growth year on year since inception. With our focus on reaching even greater heights, we are now seeking a SaaS Implementation/Technical Support Manager who can build and configure new platforms for our Customer Success & Implementation teams.

About the Role

  • This is an Entry Level Configuration/Support role suited to a recent IT graduate
  • Assist with configuration of customer platforms, specifically database/form building, group/user permission settings, data migration and workflows
  • Provide online support through helpdesk ticketing (ZenDesk)
  • Documentation of project requirements including workflow mapping, technical platform specifications and other as needed per project
  • Participate in other projects as requested which may include QA/Testing of new software releases
  • Based in our Global HQ in Southbank Melbourne (5 minute walk from Flinders St station)

About You

  • You want to develop a career in Customer Support/Implementation in fast moving Saas space
  • You get excited about new technology and learning new things comes naturally to you 
  • You understand database building (fields, values, conditional logic)
  • You might have HTML and/or CSS programming skills for basic webpage design
  • You are proficient in the use of Powerpoint and Word and if you've got medium to advanced Excel skills that would be helpful but not essential
  • You have a "get stuff done" attitude and are a strong team player
  • You are reliable, consistent, positive, inquisitive, fast learner and have great attention to detail

On Offer

  • A creative, energetic workplace with endless opportunity to learn, earn and grow
  • Be part of a large, collaborative and fast growing team - learn from some experienced colleagues
  • The opportunity to be part of a great growth story
  • An immediate start for the right candidate - package will be dependent on skills and any relevant work experience

Our Culture

We believe that our culture is everything and it is very important that all employees see it, feel it and live it every day. Here is what we believe in:

  • We make the complex simple and humanize technology
  • We do what we say
  • We deliver 6-star service in a 5-star world
  • We spark innovation
  • We play as a team

    Applications close Friday, 8th of November – apply online only, phone enquiries re the role will not be accepted. Please only apply if you live in Melbourne, Australia, have valid visas to work in Australia and meet the above criteria. No agencies please.

Apply for this role

Our Digital Asset Management & Marketing Operations Software is trusted by the world's leading brands:

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About IntelligenceBank
The Leading Marketing Operations Platform

IntelligenceBank is the leading marketing operations software, helping content marketers seamlessly manage digital assets, creative content approvals and compliance, and creative project management.

Through integrating Digital Asset Management (DAM), BrandHub, workflows and approvals with calendars and kanban, IntelligenceBank gives you a way to easily manage marketing and creative projects from end to end, within the one system.

Our beautifully designed software is used by over 400 brands globally. We offer 24/7 support and have offices in Australia, the US and Canada.

See Why Our Clients Love Us

IntelligenceBank is the leading Digital Asset Management and Marketing Operations Software on G2 Crowd and Capterra. Our clients love the simple set up, ease of use, deep functionality, flexible integrations and 24/7 support.

The Best Digital Asset Management Software 2019