Implementation Director 

Irvine, North America

Implementation Director 

Based in Irvine, North America

About The Role

Due to exceptional growth, we are seeking a Key Account Director to join our team. The Key Account Director is responsible for managing a portfolio of large and enterprise clients, ensuring total customer success to ensure renewal and growth, being the “face” of IntelligenceBank, acting as a business process consultant to customers as we guide them through their journey to success and beyond.

Who we are:

IntelligenceBank is the leading marketing operations SaaS platform used by more than 400 companies in 55 countries around the world. Our Digital Asset Management, creative workflow approvals, and marketing project management tools are used by major brands such as Hertz, ANZ Bank, Suncorp, Carlsberg and others. We are passionate about customer success and as a result, we continually win awards for our six star service.

What you’ll be doing:

  • Your customers will be large to enterprise organisations throughout the US and Canada, working with the Marketing, Brand and Creative teams to transform their marketing operations
  • You think like a CEO – your account portfolio is your “business” to grow and make profitable
  • Conduct Monthly & Quarterly Business Review meetings with all customers
  • Create plans for your accounts to map strategic growth and expansion
  • Work with new clients after handover from the Implementation team
  • Conduct training and product showcases to key accounts
  • You don’t like break-ups, so making sure your customers stick with us is personal for you – retention is key
  • You get excited to take new features to your customers and show them how even more amazing you can make their world
  • Data is your friend and you seek out insights and analytics on how your customers are engaging so you can help them do it better
  • While we love free thinkers, you’ll need to follow our recipe for success, but bring us ideas for new best practice

What you bring to the table:

  • You understand how large marketing departments work, the relationship between client and creative agencies and the creative/collaborative process that occurs to bring large marketing campaigns to life
  • You love technology, and working in a fast-paced software company that leads the industry
  • You’ve spent at least 10-15 years in a Senior Account Management or Client Services role
  • You can sell – and can demonstrate this with met or exceeded targets
  • Clients love working with you – your references will speak to your expertise
  • You can hold a room with C-suite executives, solve problems, and navigate multiple stakeholders
  • You challenge the status quo – there is always a better way
  • You’re a chameleon and effortlessly change your style to suit each customer
  • You’re self-managed (micro management lovers need not apply), highly organized, and detail driven
  • You can write a well-worded email, know how to use spell check and can speak in “human terms” – we don’t do tech speak unless we absolutely have to.

Other things it would be helpful to be good at:

  • You’ve used Salesforce before and know your way around it (and not afraid to use it!)
  • Experience with ZenDesk ticketing system to keep an eye on what your clients need help with
  • If you happen to know how to use Adobe CreativeCloud then that would be a bonus

What we stand for:

We believe our people are our most important asset and cultural fit is a very important part of the hiring process. The following are the personal aspects we look for in each candidate.

  • Be a team player, and work well with others – we always have each other’s back
  • Respect colleagues and clients – treat others how you want to be treated
  • Contribute new ideas to benefit the overall business – there are no silly ideas
  • Have positive attitude and “go the extra mile”
  • Always deliver on our promises to customers and each other. Always.
  • Punctual and reliable
  • Always behave with integrity
  • Work hard but have fun and a laugh along the way

We look forward to hearing from you.


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Our Digital Asset Management & Marketing Operations Software is trusted by the world's leading brands:

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About IntelligenceBank
The Leading Marketing Operations Platform

IntelligenceBank is the leading marketing operations software, helping content marketers seamlessly manage digital assets, creative content approvals and compliance, and creative project management.

Through integrating Digital Asset Management (DAM), BrandHub, workflows and approvals with calendars and kanban, IntelligenceBank gives you a way to easily manage marketing and creative projects from end to end, within the one system.

Our beautifully designed software is used by over 400 brands globally. We offer 24/7 support and have offices in Australia, the US and Canada.

See Why Our Clients Love Us

IntelligenceBank is the leading Digital Asset Management and Marketing Operations Software on G2 Crowd and Capterra. Our clients love the simple set up, ease of use, deep functionality, flexible integrations and 24/7 support.

The Best Digital Asset Management Software 2019