Security Safeguards

As a web-based service that hosts and stores sensitive and business-critical information, the security and privacy of your information is our priority. The IntelligenceBank knowledge management platform can either be hosted by IntelligenceBank, or by your internal IT department.

The following details technical security, redundancy and privacy standards that are pre-configured into the IntelligenceBank Service.

Encryption

IntelligenceBank is encrypted using SSL encryption. This ensures that when documents and data are transmitted over the open Internet, the information is unreadable by third parties.

Access

Administrators of IntelligenceBank can easily ensure the service mirrors internal technical specifications and requirements, by customising how people access your IntelligenceBank. Specifically, Administrators can:

  • Determine length and configurations of passwords.
  • Set IP Address filters and restrictions.
  • Create conditions of entry (customised terms and conditions to use IntelligenceBank).
  • View login usage and failed attempts with real-time reporting.
  • Automatically restrict access to user accounts which have entered the incorrect password too many times; these accounts can be unlocked later by the administrator if required.
  • Prevent users to change their username (always an email address) and force regular password renewal through an email link so that users leaving the organisation cannot access the platform anymore. This way, IntelligenceBank is automaticaly synced to your HR processes.

Redundancy and Uptime

Data stored and managed within IntelligenceBank are hosted on dedicated high performance servers. Our managed data centre, which uses premium equipment, employs extensive technical and physical security controls and is guaranteed with a 99.9% service level. When hosted by IntelligenceBank, your information is stored on failure resistent RAID based storage, as well as being regularly backed up to a remote data centre via a dedicated pipe to protect against all eventualities. The IntelligenceBank service is proactively monitored 24/7 and all technical managers are notified instantly in the unusual of a system problem.

Firewalls

The IntelligenceBank servers are protected by a separate hardware firewall, which delivers high-performance (as to not inhibit speed of service) and multi-threat protection. The firewall includes intrusion prevention, web filtering, anti-spam, antivirus, and anti-spyware controls.

Confidentiality

Upon becoming an IntelligenceBank client, we sign a mutual non-disclosure agreement, as at times, your dedicated Account Manager or Technical Support personnel may access your IntelligenceBank, at your request. Client administrators receive full reporting transparency of data accessed.

Technology

IntelligenceBank is a proprietary SaaS (software as a service) product, which has been developed using PHP software, MySQL database and Unix servers. The software is browser independent, but has been optimised for Internet Explorer 6+, Firefox 3+, Safari 3+ and all versions of Google Chrome.

Data Center – Physical Protection

Our data centres are located in Australia and the US. All operate premium hardware with full N+1 redundancy in power supply and dedicated backup generators.

Additional technical security information can be provided upon request.